Tag Archives: Child

SCSM: Update child incidents with parent ID in the title using PowerShell

Here is a small post i wanted to share.

A customer wanted a easy way to see if a incident is related to a parent incident without having to go into the case. They are using the Cireson Portal and the portal does not show if an Incident is a child unless you go into the Incident (See picture below).

So in order to make a quick fix that does not require Cireson to make changes to the portal i created a PowerShell script that will look for active parent incidents and go into each child and update the title so it says <title> (Child object of IR213) for example (See picture below).

The script is pretty simple done and it might generate performance loss if you schedule it on a fast interval. But that’s up to you to decide what interval the script should run at.

The script